Refund policy

Last Updated: June 2026

At LOOZME, every product is made to order and created specifically for you after purchase. By producing items only when they are ordered, we reduce unnecessary waste and avoid excess inventory. This allows us to focus on thoughtful production, quality craftsmanship, and a more sustainable approach to apparel and lifestyle products.

Because each item is produced specifically for the customer, we are unable to accept returns or exchanges for reasons such as a change of mind, an incorrect size selection, personal preference, or an ordering mistake.

RETURNS & EXCHANGES

We do not accept returns or exchanges for:

• Incorrect size selected by the customer
• Change of mind after placing an order
• Personal preference regarding fit, style, or color
• Accidental orders
• Delayed delivery caused by incorrect customer information
• Refusal to accept delivery
• Minor color variations between screen displays and printed products

Please review the size chart carefully before placing your order. Customers are responsible for selecting the correct size before checkout.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We take quality seriously. If you receive a damaged, defective, misprinted, incorrect, or incomplete order, please contact us within 5 days of delivery.

To investigate and process a claim, the following are mandatory:

• A complete unboxing video recorded from opening the package to inspecting the product
• Clear photographs showing the issue
• Images of the outer packaging and shipping label

Claims submitted without an unboxing video may not be eligible for review.

If the issue is verified and approved, LOOZME may provide a replacement or refund at its discretion.

LOST SHIPMENTS

If a shipment is officially marked as lost by the courier partner, we will review the case and provide a suitable resolution, which may include a replacement or refund.

CUSTOM DESIGN ORDERS

All custom design, personalized, made-to-order, and special-request products are prepaid only.

Once payment has been completed, custom design orders cannot be cancelled, modified, exchanged, returned, or refunded unless the product arrives damaged, defective, or incorrect.

ORDER CANCELLATIONS

As all products are made to order, cancellation requests cannot be guaranteed once an order has been placed.

If you need assistance regarding your order, please contact us as soon as possible at support@loozme.com.

RETURN TO ORIGIN (RTO)

Customers are responsible for providing accurate shipping information and being available to receive deliveries.

Orders returned due to any of the following reasons may not be eligible for refunds:

• Incorrect or incomplete address information
• Customer unavailable at the time of delivery
• Customer refusing delivery
• Multiple failed delivery attempts
• Failure to respond to courier communication

In rare situations where a delivery location becomes unserviceable after an order has been placed, refunds may not be available as the order may already be in production or transit.

Customers may contact support to discuss reshipping options where applicable.

CASH ON DELIVERY (COD)

Cash on Delivery may be available on eligible orders and may include an additional COD handling fee.

COD handling charges are non-refundable once an order has been processed.

COLOR VARIATION DISCLAIMER

We strive to ensure that product colors are represented as accurately as possible. However, slight variations may occur due to differences in screen displays, lighting conditions, printing processes, and fabric materials.

Such variations are considered normal and are not treated as defects.

CONTACT US

Email: support@loozme.com

WhatsApp Support:
+91 9261804749

Instagram: @loozme.co

We aim to respond to all customer queries within 24–48 business hours.